Complaint & Return

Private persons have a 14-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. You may need to open the packaging in order to be able to examine the properties and function of a product, in which case the packaging should be opened as cautiously as possible and be returned together with the product. Read our Terms and conditions.

The right of withdrawal does not exist for goods which are not prefabricated and for which the manufacturing requires an individual selection, applies to Body Parts / Parts Production or identification by the customer or which are clearly tailored according to the personal requirements of the customer, sealed goods which are not suitable for a return due to reasons of health protection and hygiene in case their seals have been removed, sound and video recordings or computer software in sealed packaging in case their seals have been removed, goods that rapidly deteriorate or become too old, perfume and the like which have been opened, newspapers, magazines or illustrations with the exception of subscription contracts.

If the product is defect when opening the package or faults occur on the product, private persons have the right to complain during a total of 3 years from the day the package was received. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 3 years, you may complain within the warranty period.

Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.

Private persons exercising the right of withdrawal shall pay the return shipping. If the product is defective, we will refund the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time.

A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted.

Instructions:

This instruction applies to all types of the return request. It is important that you fill in all the fields in the return form. The return number is valid for 14 days and the return must be received in these days. We will contact you by e-mail as soon as your request has been received and checked. Not met these instructions for returns, we will charge you a reasonable fee for shipping and administrative costs.

  • In return, all products returned in their original packaging complete with all accessories.
  • Remember to always send the product in the outer packaging to avoid damage to the original packaging.
  • Wrap the well to avoid damage.
  • Attach a copy of the return confirmation of the return and send it to us.
  • Must be sent to us as a Business package!
  • You will bear the cost of return shipping.
  • Shipping and administrative costs for the order will not be refunded.

NOTE! Returns sent in without approved a return or return number, will not be accepted!


Return address:
ACM Motorsport Of Sweden AB
Silvervägen 12
371 50 Karlskorna

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